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	<title>Kimberley Crofts &#187; Experience design</title>
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	<link>http://www.kimberleycrofts.com/wordpress</link>
	<description>a designer living in Sydney</description>
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		<title>Poor banking service</title>
		<link>http://www.kimberleycrofts.com/wordpress/service-design/poor-banking-service/</link>
		<comments>http://www.kimberleycrofts.com/wordpress/service-design/poor-banking-service/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 12:31:19 +0000</pubDate>
		<dc:creator>ktcita</dc:creator>
				<category><![CDATA[Experience design]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA["customer service"]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[LloydsTSB]]></category>

		<guid isPermaLink="false">http://www.kimberleycrofts.com/wordpress/?p=734</guid>
		<description><![CDATA[Yesterday, when doing some much needed filing, I realised I only like one of the services my current bank provides for me: the pre-punched holes in my bank statements. Other than that, Lloyds TSB have been appalling bad with their service. This is not an uncommon story with high street banks such as Lloyds. A [...]]]></description>
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		<title>Lessons from the science museum</title>
		<link>http://www.kimberleycrofts.com/wordpress/experience-design/lessons-from-the-science-museum/</link>
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		<pubDate>Wed, 03 Mar 2010 10:27:04 +0000</pubDate>
		<dc:creator>ktcita</dc:creator>
				<category><![CDATA[Experience design]]></category>
		<category><![CDATA[Fora.tv]]></category>
		<category><![CDATA[science museums]]></category>
		<category><![CDATA[Technorama]]></category>

		<guid isPermaLink="false">http://www.kimberleycrofts.com/wordpress/?p=711</guid>
		<description><![CDATA[I have just finished listening to a podcast from Fora.tv about science museums and how they have developed from top-down, one-way conversations to places that incorporate interactivity as a way to make the experience more interesting to visitors. It was an interesting talk to consider in terms of a project I am working on right [...]]]></description>
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