A random collection of things that inspire, interest and trouble me
from the world of design, politics, art and culture.

Service Design in Sydney, a healthy community of practice

Posted: February 10th, 2011 | Author: ktcita | Filed under: design thinking, participatory design, service design | Tags: , | 4 Comments »

On Wednesday evening Digital Eskimo, those fine purveyors of all things sustainable in design, hosted Design Thinking Drinks. Present were members of the service and interaction design community, as well as customer-centred designers from financial institutions and a few interested members of the public. It was an extremely engaging and uplifting night that has given me a very positive sense of the Service Design community of practice in Sydney.

The evening began with a short introduction from the founder of Digital Eskimo, Dave Gravina, on the company’s history and philosophy, more of which you can read here. After a short break Deborah Kneeshaw introduced Penny Hagen, a DE alumni and phD candidate. Penny spoke about her research and considered approach to participatory design in the realm of social technologies. Afterwards, discussion was invited. Here are some brief points on the discussion:

Defining value
One of the first topics discussed was the importance of expressing design methodology in concrete terms to clients who do not understand design (but are paying the bills). It was generally agreed that expressing a defined process is an essential part of convincing clients to approve budget for a project. Read the rest of this entry »


Participatory design

Posted: June 24th, 2009 | Author: ktcita | Filed under: participatory design | Tags: , | No Comments »

Note: This is an uncompleted draft chapter from a book in progress. This text is for review only, not to be quoted or referenced.

Spinuzzi

“But participatory design research, properly done, continually brings the analysis back to the domain and shares it with the participants, who cointerpret it, co-analyze it, and co-design responses to it.”

“Involvement. Participatory design studies are not a “listening tour” in which researchers hear the concerns of users, then go away and design a solution; they are participatory top to bottom and must include verifiable, regular avenues for group interaction and definite routines for ensuring that users’ concerns are methodically addressed in the resulting design.”