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	<title>Kimberley Crofts &#187; user experience</title>
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	<link>http://www.kimberleycrofts.com/wordpress</link>
	<description>a designer living in Sydney</description>
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		<title>Natural language</title>
		<link>http://www.kimberleycrofts.com/wordpress/language/natural-language/</link>
		<comments>http://www.kimberleycrofts.com/wordpress/language/natural-language/#comments</comments>
		<pubDate>Mon, 07 Feb 2011 22:09:37 +0000</pubDate>
		<dc:creator>ktcita</dc:creator>
				<category><![CDATA[language]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[B&B]]></category>
		<category><![CDATA[Corte Balduini]]></category>
		<category><![CDATA[Lecce]]></category>

		<guid isPermaLink="false">http://www.kimberleycrofts.com/wordpress/?p=782</guid>
		<description><![CDATA[I was recently requested to write a review on Qype of a B&#38;B* I stayed at in Italy. I was impressed with the manner in which Qype asked me for my review: &#8220;write as if talking to a good friend (in front of your mother)&#8221;. This prompt for more &#8216;natural language&#8217; was a friendly way [...]]]></description>
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		<title>Poor banking service</title>
		<link>http://www.kimberleycrofts.com/wordpress/service-design/poor-banking-service/</link>
		<comments>http://www.kimberleycrofts.com/wordpress/service-design/poor-banking-service/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 12:31:19 +0000</pubDate>
		<dc:creator>ktcita</dc:creator>
				<category><![CDATA[Experience design]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA["customer service"]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[LloydsTSB]]></category>

		<guid isPermaLink="false">http://www.kimberleycrofts.com/wordpress/?p=734</guid>
		<description><![CDATA[Yesterday, when doing some much needed filing, I realised I only like one of the services my current bank provides for me: the pre-punched holes in my bank statements. Other than that, Lloyds TSB have been appalling bad with their service. This is not an uncommon story with high street banks such as Lloyds. A [...]]]></description>
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		<title>Good language is part of the experience</title>
		<link>http://www.kimberleycrofts.com/wordpress/language/good-language-part-of-the-experience/</link>
		<comments>http://www.kimberleycrofts.com/wordpress/language/good-language-part-of-the-experience/#comments</comments>
		<pubDate>Sun, 11 Apr 2010 19:01:59 +0000</pubDate>
		<dc:creator>ktcita</dc:creator>
				<category><![CDATA[language]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[login]]></category>
		<category><![CDATA[registration]]></category>
		<category><![CDATA[sign in]]></category>
		<category><![CDATA[sign up]]></category>

		<guid isPermaLink="false">http://www.kimberleycrofts.com/wordpress/?p=729</guid>
		<description><![CDATA[There are plenty of great examples on the web of how companies use certain styles of language to brand their customer&#8217;s experience. This is one I came across recently in on Pattern Tap: an irreverent take on the usually boring ID process that doesn&#8217;t, I think, take away from the seriousness of the sign in [...]]]></description>
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		<title>A break in transmission</title>
		<link>http://www.kimberleycrofts.com/wordpress/blog/a-break-in-transmission/</link>
		<comments>http://www.kimberleycrofts.com/wordpress/blog/a-break-in-transmission/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 20:29:04 +0000</pubDate>
		<dc:creator>ktcita</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[events]]></category>
		<category><![CDATA[information design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[19th century information design]]></category>
		<category><![CDATA[Designing information before designers]]></category>
		<category><![CDATA[indicator map]]></category>
		<category><![CDATA[Paul Stiff]]></category>
		<category><![CDATA[UX UPA]]></category>

		<guid isPermaLink="false">http://www.kimberleycrofts.com/wordpress/?p=690</guid>
		<description><![CDATA[Apologies for the severe lack of posting. I have started a new job and just can&#8217;t seem to find the time to blog. I hope this will settle down in the next couple of weeks. I am also enjoying attending design events in London, something I didn&#8217;t have the chance to do when living in [...]]]></description>
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